Return Policy for Back Home Creation Custom Exhaust & Repair Effective Date: March 25, 2025
At Back Home Creation Custom Exhaust & Repair, we value your satisfaction and strive to ensure a positive shopping experience. Please review our updated return guidelines:
1. Eligibility for Returns:
Return cost / postage are customers responsibilty. "We" do not pay for items to be returned to "Us".
Items must be returned within 7-10 business days from the date of purchase/delivery.
- Items must be in their original condition, unused, and with all tags/packaging intact.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items:
- Custom or personalized items.
- Sale/clearance items.
- Items damaged after purchase (not due to manufacturing defects).
3. Process for Returns:
- Visit us at our store: 24 Miami St., Hamilton, Ohio 45011.
- Alternatively, contact us at 513-939-5484 for assistance with mail returns.
4. Refunds:
- Approved returns will be refunded via the original payment method.
- Refunds may take 5-7 business days to process.
5. Exchanges:
- Items eligible for return may be exchanged for similar items, subject to availability.
6. Questions? For further inquiries or clarification, contact us at 513-939-5484.